Accenture Off Campus Drive 2020 | Freshers | Associate – IT Help desk | BE/ B.Tech – CSE/ EEE / ECE/ Telecom; B.Sc/ BCA | 2018 – 2020 Batch | Gurgaon
COMPANY : www.accenture.com Accenture Freshers Recruitment Accenture could also be a number one world skilled providers firm, offering a broad vary of providers in technique and consulting, interactive, know-how and operations, with digital capabilities throughout all of these providers. We mix unmatched expertise and specialized capabilities throughout fairly 40 industries – powered by the world’s largest community of Advanced Technology and Intelligent Operations facilities.
Job Profile : Associate IT Help Desk
Degree Needed : Any Degree
Exp Needed : 0-2 Years
Work Location : Gurugram
Job Summary :
- You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
- working as a part of IT Help desk team assisting in application related technical issues.
- responding to the incidents / issues reported by customer predominantly through voice Interaction and through email, web tickets & remote support.
- This role is aligned to our Customer Service Technology Support team which works on providing technical assistance on the use of specific systems, software and infrastructure and in troubleshooting of technical problems.
- Good to have skills: Campaign Management, Customer Service Technology Support, Digital Marketing, Good communication skills, Adaptable and flexible, Decision Making skills, Active Listening, Build strong, ongoing relationships with customers
Roles and Responsibilities :
- In this role you’re required to unravel routine problems, largely through precedent and referral to general guidelines.
- you’ll tend detailed instructions on all tasks.
- The decisions that you simply make impact your own work and are closely supervised.
- A private contributor as a neighborhood of a team with a predetermined, narrow scope of labor
- .Please note that this role may require you to figure in rotational shifts.
Apply Before the link Expires for Accenture Freshers Recruitment 2020.
To apply for this job please visit www.accenture.com.